Problems with the Google Play Store

Download or Install won't finish.


When you install and app from the Google Play Store, it usually only takes a few minutes at the most for the download and install to complete. Sometimes the Google Play Store app can get hung up and you'll see it sitting at either downloading or installing and it won't stop. Sometimes it will clear up on its own, but you may have to fix it yourself. Try each of these steps until you get the install to work.

Step 1. Cancel the download/install.

The first thing to try is to just cancel and close the Play Store app, then start it back up again and try downloading again.

If this is a paid app, you don't have to worry about getting charged again because once you've made an order, it is tied to your gmail account that you associated with your phone. That means that you can download any purchases again even after you uninstall them (or cancel the download/install). To download and install already-purchased apps, just start up the Google Play Store app, then press your phone's Menu button, and tap on "My apps" (on some phones it will be "Downloads"). You'll see the list of everything you have installed and at the bottom of the list you'll see any purchased apps that aren't installed. Find the app that you want to install in the list, tap on it, then tap the button on the app's page to start the download and install again.

Step 2. Shut down your phone and reboot it.

Again, most downloads and installs should take at most only a few minutes, so if it doesn't look like it's going to work again, shut down your phone completely and reboot it. After that, start the Google Play Store app and try downloading again.

Step 3. Clear the Google Play Store app's data cache.

If that still doesn't work, the next thing to try is to clear the Play Store app's data cache. The cache is just data that the Play Store app has downloaded from the Goolge Play servers that it keeps around so that it doesn't have to keep downloading it every time. If some corrupt data got stored, it can keep it from downloading and installing one or more apps. It's esay to clear the cache though with these steps:

  1. From the homescreen, press your phone's Menu button, then tap on Settings.
  2. From the Settings screen, tap on Applications.
  3. From the Applications screen, you may have to tap on Manage applications.
  4. If the next screen has tabs along the top, tap on All. You may have to swipe the screen to the left to get to the All list.
  5. In the list of apps, tap on Google Play Store.
  6. On the App Info screen, tap on the Clear cache button.
  7. Press your phone's Back button until you're back at the homescreen.
  8. Now start the Google Play Store app again and try to download the app again.

Step 4. Contact Google.

If you're still having problems after trying all this, you will need to contact Google's Play Store Support Page about the problem so they can fix it.